Refund Policy, General Delivery and Return Terms.

Thank you for choosing our store! To ensure a safe and transparent shopping experience, we present below our shipping, delivery, return, and refund policy.

1. Shipping and Delivery Time:

1.1. Product Origin Our products can be shipped in two ways:

• International shipping: Products shipped directly from manufacturers located in the United States, China, Sweden, and Germany.
• National and regional shipping: Some products may be supplied by local companies, ensuring faster delivery within the country or region.

1.2. Estimated Delivery Times

• International products: The average delivery time is 10 to 20 business days, subject to customs and external factors.
• National and regional products: Delivery time may vary from 2 to 7 business days, depending on the customer’s location and the chosen shipping method.

1.3. Tracking Code All purchases include a tracking code, sent to the customer’s email within 3 business days after order confirmation. 1.4. Delivery Method

• Delivery is carried out by postal services or partner carriers.
• In cases of recipient absence or delivery restrictions, pickup at an agency or collection point near the address may be required.

1.5. Orders with Multiple Products If an order contains more than one product, items may be shipped separately and will have individual tracking codes. 1.6. Delivery Address

• The customer must provide accurate and complete information at the time of purchase.
• If an order is returned due to an incorrect or incomplete address, reshipping costs will be the customer’s responsibility.
• The address cannot be changed after 24 hours from placing the order.

1.7. Delays and Unexpected Events Delays may occur due to external factors. If this happens, we recommend:

• Checking the order status on the postal service or carrier’s website using the tracking code.
• Contacting us for additional support.

2. Taxes and Customs:

• For international orders, products may be subject to customs procedures and taxes.
• If fees are charged, we will cover the costs.
• The customer must send us the tax payment receipt within 48 hours for review and refund.

3. Lost or Damaged Orders:

If the order is lost or damaged during transportation:

1. The customer must contact us immediately.
2. After review, we will provide a replacement product or a refund of the paid amount.

4. Return and Exchange Policy:

4.1. Return Period The customer may request a return within 48 hours after receipt directly or up to 7 days with the product manufacturer in specified cases. 4.2. Return Conditions: To be accepted, the product must:

• Be in its original packaging and show no signs of use or tampering.
• Include all accessories and manuals.
• Not have been washed or repaired.
• Be accompanied by the invoice or proof of purchase.

4.3. Return Process

1. The customer must contact us through our service channels.
2. The product will be reviewed and, if it meets the above conditions, a refund or a new item will be sent.

5. Refund Policy:

5.1. Refund Methods After careful approval of the return, the refund will be processed as follows:

• Credit card: Refund credited directly to the card bill within 7 business days.
• Bank slip: Bank transfer within 7 business days.

6. Customer Service:

For questions, support, or requests, please contact us through our service channels: 📧 Email: [email protected] 📲 WhatsApp: Service Link We are always available to ensure the best shopping experience for you! 🎉