Delivery policies and deadlines:

Dear customer,

Our company is dedicated to providing a complete and satisfying shopping experience, from product selection to delivery to your home. To ensure you receive your order safely and promptly, and to give you full peace of mind in case of a return or refund, we have prepared this Delivery, Return, and Refund Policy. Our products fall into three shipping categories: in-stock items, dropshipping, and digital products.

The delivery times and methods for dropshipping or affiliate products are the responsibility of the registered company and its respective distributor, and our company does not have full knowledge or control over their logistics. However, we provide as much information as possible in the product descriptions to ensure customer confidence and certainty that the product will be received with quality and within the stated time. Generally, the delivery, return, and refund policies for these products should be handled directly with the associated company or distributor. Digital products are delivered immediately as described in the product listing.

The management of in-stock products by our company or generally by our partner companies is described below:

Delivery Time

The delivery time for your order is divided into two stages:

1. Processing and Dispatch Time: After payment confirmation, your order will be processed and prepared within 2 business days. It will then be dispatched via a carrier (e.g., Postal Service, DHL, FedEx, UPS, local postal service, or China Post) for delivery.

2. Shipping Time: Shipping time varies depending on your location and the shipping method selected at checkout. You can calculate the delivery time directly on the carrier’s website using the tracking code we will send by email after dispatch.

Shipping Methods

Our company offers different shipping methods to meet your needs. Deliveries depend on whether suppliers or producers are local, regional, or international, and also on the destination country.

• Products shipped worldwide:

  • Shipping from Shenzhen (China): 15 to 30 business days.

  • Shipping to Europe and the United States: 7 to 15 business days.

  • Deliveries within the same continent: between 2 to 7 business days.

  • Deliveries by local carriers from suppliers, for example in Brazil or Portugal:

    • Economy shipping (PAC / CTT): 5 to 10 business days.

    • Express shipping (SEDEX / Express): 1 to 3 business days.

    • The same applies to other regions using local producers and carriers.

• • Please note the delivery times for each product, as they may vary by location or carrier.

Standard Shipping Times

We offer free standard shipping worldwide (see country list below).

Estimated shipping times are as follows:

• United Kingdom: 4-10 business days*

• Europe: 1-2 weeks*

• USA: 1-2 weeks*

• Middle East: 3 weeks*

• Central Asia: 3 weeks*

• Australia and New Zealand: 2-4 weeks*

• South America: 2-5 weeks*

*Estimated delivery times are based on recent shipments and should not be considered guaranteed. We make every effort to ensure efficient shipping, but in case of delays, refunds are not offered.

Currently, we do not offer an express shipping option due to the costs involved.

Countries with Free Shipping

For the rest of the world, we usually charge €9.99 for shipping, some already included in the product price when shipped by distributors. Note: Some products may have special shipping options chosen by the customer at the time of purchase.

Shipping Taxes

As we use a premium shipping method, all taxes are included, and you will not need to pay them upon receiving your products.

Order Tracking

After your order is dispatched, you will receive an email with the tracking code to monitor the delivery status in real time on the carrier’s website.

Tips to Speed Up Delivery

• Confirm your registration details: Ensure the delivery address is correct and complete.
• Check the confirmation email: Verify that the shipping method and delivery time meet your expectations.
• Track your shipment: Use the tracking code to monitor delivery status and avoid delays.

Delivery Delays

In case of delivery delays, you can:

• Access the carrier or distributor’s website using the tracking code to check the cause of the delay and contact them if needed.
• Contact us through our customer service channel so we can check the situation and assist you.

Absence at Delivery Address

If no one is present at the delivery address, the carrier or postal service will attempt delivery up to two more times on subsequent days. If delivery is unsuccessful, the order will be returned to our company or the distributor.

Lost or Damaged Orders

In the event of loss or damage during transit, our company will resolve the issue and ensure your satisfaction. Contact us via our customer service channel (email) so we can analyze the situation and take the necessary actions.

Return Policy

Our company guarantees the right to return products within 7 (seven) calendar days of receipt at no additional cost, provided the following conditions are met:

• The product must be in its original packaging, unused and undamaged.
• The product must include all accessories and items from the original package.
• The product must not have been used, washed, or repaired.
• The product must include the purchase invoice or receipt.

Refund Policy

Refunds will be processed as follows:

• Credit card: Refunds will be made directly to the card used for purchase within 7 (seven) business days after return approval.
• Bank slip: Refunds will be made via bank transfer within 7 (seven) business days after return approval.

Accepted Payment Methods

We are proudly verified by Verisign and Norton security.

As Stripe partners, we accept all major credit cards including Visa, Mastercard, and Amex.

We also offer express payment options including Paypal, ClearPay, Google Pay, and Apple Pay.

Contact

For questions, suggestions, complaints, or to request a return or refund, please contact us through the channels provided on this website.

Final Considerations

Our company strives to ensure you receive your order within the expected time and that you have a pleasant shopping experience. However, external factors such as strikes, weather conditions, or adverse political or geographic situations may delay or even prevent delivery.